The Hard Drive 911 Process - Start to Finish

Stop using the drive & contact Hard Drive 911

Don’t risk further damage to your drive or rendering your data unrecoverable. Contact Hard Drive 911 at 888.470.DATA immediately.

The Phone Consultation

During your initial phone consultation, we work with you to determine the type of failure. Logical vs. physical; does the drive spin? Is it recognized by the BIOS? Does it make any abnormal mechanical noises (clicking, grinding, etc)?

We will also discuss pricing and your timeframe. How soon do you need the data recovered? If you needed it yesterday, we will expedite getting the drive to us and the data recovered. If you need the data, but time is not critical, you may be able to save money.

Ship the drive to Hard Drive 911

We will discuss Fed-Ex or UPS shipment for the drive. Include our intake form so we know exactly what you need recovered. We will email or fax the intake form to you during your initial phone consultation.

The Recovery

We begin inspecting all drives with 30 minutes of arrival and contact you to let you know work has begun. Most inspections take anywhere from two to 12 hours to complete. Drives with catastrophic damage may take longer.

We contact you to discuss recoverability, cost, & turn around time. When you approve the recovery, we proceed with data extraction.

The Data

When the recovery is completed, we ship the data, you can pick it up, or download it.

If you need help restoring the data on your computer, in the correct location, Hard Drive 911 has a nationwide network of onsite consultants who can help you get back up and running ASAP, with the same level of service you have come to expect from Hard Drive 911.